Dee Childs
Vice President for Information Technology and Chief Information Officer,
Texas A&M University
GROK: A Virtual World of Help
Thursday, October 25 | 5:55PM–7:10PM | Ballroom 6E, table 11
Session Type:
Professional Development
Far from being strangers to the power of search engines and knowledge bases, members of the academy increasingly demand sophistication, depth, breadth, and efficiency in retrieving localized technical support. In response, LSU developed GROK, a knowledge base with a mobile device interface, multimedia features, and a collaborative authoring environment.
Presenters
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Mike Smith
Director, Technical Services, Louisiana State University
