IT Metrics

Wednesday, October 01 | 2:30PM–3:20PM | Meeting Room W306A/B
Session Type: Professional Development
Join this working group session to explore creating a common language around IT performance measures including availability, reliability, delivery speed, resolution speed, rework, usage, and customer satisfaction. We will provide templates, purpose, and facilitation for the discussions and together develop standard definitions that support collaboration and benchmarking.

Presenters

  • Marty Klubeck

    Service Offering Manager, University of Notre Dame