Seminar 03F - Service Design: Key Methodologies and Concepts for Campus Teams (separate registration is required)
Tuesday, October 27 | 9:00AM–5:00PM | Wabash Ballroom 3
Session Type:
Professional Development
Join this engaging seminar to explore service design. Service design is not ITIL nor is it product design. Service design plays an important role in the co-creation and innovation processes. The focus is on the relationship with the service user rather than the technologies. Discover an approach that provides many tools and disciplines to enhance the user experience. This seminar will focus on service design methodologies and how they can be applied to an IT organization of any size.
OUTCOMES: Explore service design methodologies and develop new value propositions * Develop a holistic view of the entire user experience * Identify key elements that affect service performance
