Process Improvement in Higher Ed: Challenges and Lessons Learned

This session will present how Maryland's University Process Innovations (UPI) office has been tackling the challenge of how to successfully lead process improvement and innovation efforts across the academy through a combination of consulting practice, research, and education. Included in the discussion are Maryland's strategy, methodology, organization, governance, and lessons learned.

Outcomes: Explore common causes of poorly performing administrative processes and how to address them * Identify an end-to-end value-delivery process that spans multiple organizations * Identify common mistakes when designing administrative and academic process and how to avoid them