SEM09A-Charting the Course for IT Service Management (separate registration is required)

IT leaders know that IT Service Management (ITSM) provides opportunities to increase both the efficiency and the effectiveness of the organization. From prioritizing and customizing ITIL processes to starting a service catalog, charting a course for ITSM implementation requires an understanding of where you are and where you want to be. This workshop will help you navigate a path forward with an assessment of your current state, provide an introduction to planning tools and resources, and offer practical insight from experienced service management practitioners.

Outcomes: Assess and benchmark IT’s capability to support ITSM * Brainstorm solutions to key challenges in implementing ITSM * Plan for next steps in developing ITSM programs