Rising (and Raising) Expectations: Expanding the Academic Cyberinfrastructure at Academic Libraries

Academic libraries have changed dramatically, perhaps more so than any other campus unit, as a result of the Internet. In addition to pure technological changes, libraries cope with the rising expectations of faculty and students who are used to simplified search engines like Google. Though libraries have made great advances in meeting information seekers' expectations and infusing institutional resources into users' normal online behavior, people's expectations of library staff are remarkably low. In this presentation, we will share strategies for meeting rising expectations while raising them at the same time.