Setting Expectations and Meeting Needs with Technology Services

How do you get buy-in from students, faculty, and staff for basic and high-end technology services? In this session, we will discuss techniques to build and maintain organizational buy-in and ways to solicit participation and feedback from stakeholders, as well as how to design a service that best fits the needs of all students, faculty, and staff (including users who need 508-compliant tools). This session is interactive, so come prepared to share your stories and best practices.

OUTCOMES: Understand how to engage and ensure adoption * Explore ways to set realistic expectations and deliverables with students, faculties, and staff * Learn best practices from fellow organizations