IT Service Management: Using Process to Optimize Technology Resources

As higher education seeks to reduce costs while continuing to expand services and innovation, some technology organizations are turning to IT service management processes to help reduce unnecessary drains on resources (change and problem management), create new shared support functions (service desk), bring new visibility to both service levels and technology support workload (service management systems), and engage their communities in technology resource and service level decisions (service level management). Join us to learn about three institutions' IT service management initiatives, including results achieved so far and the next steps on the journey.