Lessons on Listening

The "listening tour" is in integral part of the 90-day plan for a new manager or leader. In this session, we will talk about ways to approach listening to your constituents—identifying key community members, asking the right questions, following up, and making everyone feel heard.

Outcomes: Make a "listening tour" interviewee list * Create a list of questions to ask * Interpret results, make an action plan, and communicate that plan