SESS115 - Self-Service Residence Hall Problem Reporting and Tracking

Tuesday, October 19, 2004 | 9:00PM–9:00PM
Session Type: Resources
"Fixit" provides students with self-service, 24 x 7 web access to dorm-room problem reporting and tracking. Management also gets information on timing and quality of problem resolution. This eliminates the need to handle most phone calls, paperwork requests, and manual data entry in the RH system and a downstream facilities management system.

Presenters

  • Francesco de Leo

    Director, Web Technology, American University

  • Fred Gillis