Too often, investment in instructional technology is treated as a one-time capital improvement. In this presentation, we will deconstruct the classroom support budget model approved at University of North Carolina; <> discover metrics that identify the real, ongoing costs of operating high-tech facilities; and learn about project life-cycle costs and how to qualify/quantify customer support needs.
Presenters
Joseph Schuch
Classroom Technology Specialist, Information Technology Services, North Carolina Central University