Doing More Desktop Management with Fewer Resources

Monday, October 09 | 9:00PM–9:00PM
Session Type: Resources
The challenge: to provide improved desktop support and file and print services for a rapidly growing administrative user base during continued budget cuts. This session will focus on the reengineering of the support structure and describe the technical and service model innovations that resulted in higher quality service and increased security.

Presenters

  • Mark Askren

    Leadership Coach, MOR Associates, Inc.
  • Kazuto Okayasu

    Manager, Desktop & Server Support, University of California, Irvine