Fiscal Gain Without Political Pain: Keeping a Personalized Face on Support Centralization

Wednesday, October 11 | 4:55PM–5:45PM | Room C147/154
Session Type: Professional Development
Oregon State University and the University of Washington have taken fresh approaches to providing centralized desktop support. Presenters will share their approaches in implementing cost-recovery models for desktop support, including challenges and implementation strategies that have resulted in effective, immediate economies of scale.


  • Sandra McGowan

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