ITIL in the Real World: NYU Leverages ITIL Best Practices to Enhance IT Organizational Processes

Wednesday, October 11, 2006 | 3:20PM–4:10PM | Room D171/173
Session Type: Professional Development
Underdefined IT processes may compromise product development, service delivery, organizational agility, and efficiency. Without well-developed IT processes, service partners may find it difficult to prioritize, plan, manage, and deliver services effectively. The Information Technology Infrastructure Library (ITIL) offers a broad-reaching and sophisticated framework for best practices for technology organizations.

Presenters

  • Ben Maddox

    Associate Vice President, Teaching & Learning Technologies, Chief Instructional Technology Officer, New York University

Resources & Downloads

EDU06262.pps
2 MB, PPS
Uploaded on 11/18/2009