Seminar 02P - Planning Your Service-Level Management Project: Developing a Core Service Catalog and Service-Level AgreementsPLEASE NOTE: Separate registration and fee is required to attend this seminar.
Seminar 02P - Planning Your Service-Level Management Project: Developing a Core Service Catalog and Service-Level Agreements PLEASE NOTE: Separate registration and fee is required to attend this seminar.
Monday, October 09 | 9:00PM–9:00PM
Session Type:
Resources
This seminar will cover the basics you will need to start your organization's service-level management initiative, including how to define and set up a service catalog and then how to use it to simplify creation of individual service-level agreements. You will also learn about operational-level agreements that define support among various IT groups. Topics will include defining services, metrics, IT department and customer roles, and templates.
Presenters
Michele Morrison
Manager, Client Services, British Columbia Institute of Technology
Judy Shandler
Sr. Business Analyst, British Columbia Institute of Technology