• EDUCAUSE 2006 Annual Conference Right Arrow
  • Proceedings Right Arrow
  • Seminar 02P - Planning Your Service-Level Management Project: Developing a Core Service Catalog and Service-Level AgreementsPLEASE NOTE: Separate registration and fee is required to attend this seminar.

Seminar 02P - Planning Your Service-Level Management Project: Developing a Core Service Catalog and Service-Level Agreements
PLEASE NOTE: Separate registration and fee is required to attend this seminar.

Monday, October 09, 2006 | 9:00PM–9:00PM
Session Type: Resources
This seminar will cover the basics you will need to start your organization's service-level management initiative, including how to define and set up a service catalog and then how to use it to simplify creation of individual service-level agreements. You will also learn about operational-level agreements that define support among various IT groups. Topics will include defining services, metrics, IT department and customer roles, and templates.

Presenters

  • Michele Morrison

    Manager, Client Services, British Columbia Institute of Technology

  • Judy Shandler