![](https://ams.educause.edu/eweb/upload/60137914.jpg)
The Doctor Is In: An Antivirus, Self-Help Clinic in the McGill Libraries
Wednesday, October 11 | 5:55PM–7:10PM | Exhibit Hall C, Table 10
Session Type:
Professional Development
The IST Customer Services unit was overwhelmed with issues regarding student/staff PCs being compromised by viruses, spyware, etc. We teamed up with the largest library on campus and--with no increase in staffing--greatly reduced the number of issues. This was done efficiently and effectively through education and self-help.