The Doctor Is In: An Antivirus, Self-Help Clinic in the McGill Libraries

Wednesday, October 11 | 5:55PM–7:10PM | Exhibit Hall C, Table 10
Session Type: Professional Development
The IST Customer Services unit was overwhelmed with issues regarding student/staff PCs being compromised by viruses, spyware, etc. We teamed up with the largest library on campus and--with no increase in staffing--greatly reduced the number of issues. This was done efficiently and effectively through education and self-help.

Presenters

  • Kim Huynh

  • Jack Pailliere

    Team Lead, ICS Customer Support, McGill University

  • Teddy Quintoro

    Learning Technology Consultant, McGill University

Resources & Downloads

Self-Help clinics sample slides and marketing
571 KB, PDF
Uploaded on 11/17/2009