Often referred to as the "default service-level agreement" for an organization, the core service catalog is the starting point for clearly defining service levels for both clients and IT service providers. Learn how the core service catalog has become one of BCIT's most powerful service management tools. This is an update on our presentation from the 2005 conference.
Presenters
Michele Morrison
Manager, Client Services, British Columbia Institute of Technology
Judy Shandler
Sr. Business Analyst, British Columbia Institute of Technology