The Power of the Core Service Catalog

Tuesday, October 10, 2006 | 12:40PM–1:30PM | Room C148
Session Type: Professional Development
Often referred to as the "default service-level agreement" for an organization, the core service catalog is the starting point for clearly defining service levels for both clients and IT service providers. Learn how the core service catalog has become one of BCIT's most powerful service management tools. This is an update on our presentation from the 2005 conference.

Presenters

  • Michele Morrison

    Manager, Client Services, British Columbia Institute of Technology

  • Judy Shandler

Resources & Downloads

EDU06203.pps
2 MB, PPS
Uploaded on 11/17/2009