Improving IT Governance Through Formal Change Management

Wednesday, October 24 | 12:40PM–1:30PM | Room 606
Changes to complex systems require careful planning and coordination to ensure additional incidents are not created in the production environment. This presentation will detail how Marquette University implemented ITIL-based change management to stabilize the infrastructure, gain visibility of work, and comply with financial audits.


  • Dan Smith

    Deputy CIO, Marquette University

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