ITIL: An Effective Methodology for Managing IT Services
Thursday, October 25, 2007 | 3:20PM–4:10PM | Room 2B
Session Type:
Professional Development
ITIL, the Information Technology Infrastructure Library, is a process-based framework for more effectively managing IT services. Although just emergent in higher education, it has been widely adopted in industry. It is surprisingly well-suited to higher education. This session will introduce ITIL and serves as a companion to another session describing Yale's experience implementing ITIL.
Presenters
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Susan Grajek
Retired