No Train, No Gain: Retooling Customer Service Staff into IT Support Professionals

Wednesday, October 24, 2007 | 5:55PM–7:10PM | Ballroom 6E, table 29
Session Type: Professional Development
Even the most seasoned IT professional needs constant training. How do you instill the love of lifelong learning in nontechnical support staff, at the same time moving them along the continuum toward more confidence and skill in technology support and troubleshooting? Empower them to learn, then teach them to teach other.

Presenters

  • Ellen Ramsey

    Knowledge Integration Manager, Health Sciences Library, University of Virginia

Resources & Downloads

No Train
176 KB, PDF
Uploaded on 11/04/2009