Ellen Ramsey
Knowledge Integration Manager, Health Sciences Library,
University of Virginia
No Train, No Gain: Retooling Customer Service Staff into IT Support Professionals
Wednesday, October 24 | 5:55PM–7:10PM | Ballroom 6E, table 29
Session Type:
Professional Development
Even the most seasoned IT professional needs constant training. How do you instill the love of lifelong learning in nontechnical support staff, at the same time moving them along the continuum toward more confidence and skill in technology support and troubleshooting? Empower them to learn, then teach them to teach other.
