Mike Ferdinando
Account Manager, CIT Academic Technology Services and User Support,
Cornell University
Relationship Management: Stronger Partnerships to Inform IT Planning
Wednesday, October 24 | 4:50PM–5:40PM | Room 607
Relationship management is a holistic approach to understanding customer IT needs that augments existing relationships between customers and IT service teams. The goals are to position central IT to understand customer priorities and to inform operational and strategic planning. This panel discussion will offer three institutions' approaches and the successes and challenges they face.
