Relationship Management: Stronger Partnerships to Inform IT Planning

Wednesday, October 24, 2007 | 4:50PM–5:40PM | Room 607
Relationship management is a holistic approach to understanding customer IT needs that augments existing relationships between customers and IT service teams. The goals are to position central IT to understand customer priorities and to inform operational and strategic planning. This panel discussion will offer three institutions' approaches and the successes and challenges they face.

Presenters

  • Mike Ferdinando

    Account Manager, CIT Academic Technology Services and User Support, Cornell University

  • Nan McKenna

    Senior Director, Research Computing, Stanford University

  • Steve Winig

Resources & Downloads

Video- Account Management at Cornell
18 MB, Quicktime Video
Uploaded on 09/09/2013
Relationship Management
Off-site resource
Uploaded on 08/02/2012
Session Podcast
EDUCAUSE Resource
Uploaded on 05/29/2010
Relationship Management: Handouts
101 KB, PPS
Uploaded on 11/04/2009