Are You Ready? A Systematic Approach to Training New Help Desk Staff

Thursday, October 30 | 3:20p.m. - 4:10p.m. | Room W222B
Session Type: Professional Development
The Simmons Help Desk mentors and trains new students and regular staff through a comprehensive online and hands-on training program. Topics cover technical baselines and also Simmons-specific policies and procedures. Staff are assessed through observation, quizzes, and metrics. As a result, technicians provide consistent, high-quality service.