Challenges and Strategies for Computer Maintenance Services

Thursday, October 30, 2008 | 5:55PM–7:10PM | West Hall WF3-4, table 37
Session Type: Professional Development
An effective and efficient computer and peripherals maintenance service is a big challenge for the IT staff in a campus with more than 50,000 items. This poster will present the results achieved with strategic planning related to the service desk, proactive and reactive maintenance, and components repository management.

Presenters

  • Mauro Bernardes

    Technical Assistant, Office of Information Technology, Universidade de Sao Paulo

  • Tereza Melo de Brito Carvalho

    Special Project Assessor - CTI, Universidade de Sao Paulo

Resources & Downloads

CCE-USP Poster.pdf
6 MB, PDF
Uploaded on 10/18/2009