Dennis Ravenelle
IT Auditor,
Harvard University
Getting Past Heroes, Silos, and Small Boxes
Wednesday, October 29, 2008 | 3:15PM–4:05PM | Room W314A
Session Type:
Professional Development
The public sector and higher education have been slower to embrace process-driven methodologies, best-practice frameworks, and standards than the business world. Institutions including Harvard, Yale, UC Santa Cruz, and the University of Kansas have successfully embarked on a journey that continues to yield tangible benefits in terms of increased infrastructure stability, reduced user downtime, and significantly improved customer and management perception.
