Vicky Dean
Assistant Director, Production Operations,
Cornell University
Information Technology Process Improvement in Higher Education
Thursday, October 30, 2008 | 12:45PM–1:35PM | Room W312AB
Session Type:
Professional Development
Cornell Information Technologies has launched an initiative to mature the technology-driven organization to one that is both process-oriented and service-oriented. Significant improvements in several process areas have resulted from referencing the ITIL framework as a guide and leveraging and optimizing existing business knowledge.
Presenters
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Jim Haustein