4D: Creating Multidimensional Documentation

Thursday, November 05 | 5:55PM–7:10PM | Hall F, Table 40
Session Type: E09 Hybrid
Addressing all levels of computer knowledge is a challenge when necessary upgrades require user configuration or installation. Providing step-by-step documentation in a variety of mediums (Flash-based video, print, PDF, and face-to-face) eliminates reported user problems during the transition, without placing a strain on user-support resources.

Presenters

  • Amy Berryhill

    Lead IT Consultant, ITS User Services, Mississippi State University

  • Jason Tiffin

    Director, Enterprise Information Systems, Mississippi State University