Collaborating Outsourcing of the IT Help Desk

Thursday, November 05, 2009 | 9:10AM–10:00AM | Korbel Ballroom 2A/3A
Session Type: E09 Hybrid
Have you added services without adding staff or support? Is your help desk staff overly stressed trying to keep up with phone calls and e-mail? Find out how Pima Community College and Arizona State University eased the burden for help desk staff by collaborating with an outside partner.

Presenters

  • Richard Bertrand

    IT Principal Analyst, Pima County Community College District

  • Mary Covington

  • Cindy Dooling

Resources & Downloads

http://educause.mediasite.com/mediasite/Viewer/?peid=63c37c69bdcd43c8af45e78b70462d7f&autoStart=false

Podcast of Session
MP3 Audio
Uploaded on 08/02/2012