Federation of Peers: Bridging the "Us vs. Them" Divide

Wednesday, November 04, 2009 | 5:55PM–7:10PM | Hall F, Table 47
Session Type: E09 Hybrid
Carnegie Mellon's Federation of IT Service team is leveraging the strengths of both distributed and central support teams to coordinate and enhance IT services. We're redefining the culture of "us versus them" by developing a peer group that values the roles and challenges of central and departmental IT.

Presenters

  • Susan Alexander

  • Kelly Mullins

    Assistant Director, Business Functions and Level 1 Support, Carnegie Mellon University