Help Desk Coverage: How the University of Kentucky Did More with (Almost) Less

Wednesday, November 04, 2009 | 5:55PM–7:10PM | Hall F, Table 50
Session Type: E09 Hybrid
Seeing a need to answer more trouble calls coming in to the main IT help desk, the University of Kentucky developed an expanded method to route student calls out to another area already working with students. Learn how two IT areas collaborated to handle this change, providing a better service to students.

Presenters

  • Peggy Akridge

    IT Vendor Management, University of Kentucky