Ignorance Isn't Bliss: How to Find Out What Your Clients Really Need

Friday, November 06, 2009 | 9:10AM–10:00AM | Meeting Room 708/710/712
Session Type: E09 Hybrid, Mentoring Home
Providing IT tools and resources that meet client expectations requires persistent and creative efforts to understand their needs. Presenters in this lightning round will describe surveys, face-to-face discussions, and other means of learning about client needs and how to effectively follow up on those expressed needs.

Presenters

  • Vanessa Baca

  • Carlyn Chatfield

    IT Technical Communicator, Cornell University

  • LeCarla Gilmere

    IT Service Center/Incident Manager, University of Colorado Boulder

  • Jeff Overholtzer

    Director of Project Management and Planning, Mary Baldwin University

  • David Smallen

  • Josh Wilson

Resources & Downloads

Podcast of Session
MP3 Audio
Uploaded on 08/02/2012
Resources for Communication wiki, with ...
Off-site resource
Uploaded on 04/16/2010
ppt slides for panel discussion
26 MB, Powerpoint Slides
Uploaded on 04/01/2010
Student survey questions and results, ...
57 KB, Off-site resource
Uploaded on 04/01/2010
Sample of notes taken during a discussion forum
175 KB, PDF
Uploaded on 04/01/2010
Discussion Forums Overview - Rice's ...
38 KB, Document
Uploaded on 04/01/2010
Conversations - who attends from IT
45 KB, PDF
Uploaded on 04/01/2010
Conversations - sample questions for customers
65 KB, PDF
Uploaded on 04/01/2010
Conversations - Initial scheduling request ...
45 KB, PDF
Uploaded on 04/01/2010
Conversations - Final reminder to customers
44 KB, PDF
Uploaded on 04/01/2010