IT Metrics

Wednesday, November 04 | 4:50PM–7:10PM | Meeting Room 405
Session Type: E09 Hybrid
This group focuses on developing, collecting, and reporting IT metrics, leveraging peer efforts, and identifying benchmarks to improve the overall performance of IT departments. Frequently used metrics are customers' feedback on IT services, balanced with internally recorded metrics of actual customer IT services usage. A constant goal of this group is to assist others in implementing metrics in a more rigorous, meaningful, and timely manner.


  • Marty Klubeck

    Service Offering Manager, University of Notre Dame
  • Adam Smeets

    Senior Program Manager, Microsoft Corporation