IT Service Portfolio: Building a Bridge from Both Ends

Wednesday, November 04 | 5:55PM–7:10PM | Hall F, Table 55
Session Type: E09 Hybrid
Carnegie Mellon's Computing Services has developed an IT service portfolio to catalog the services it provides to the campus community. We will discuss the approach, challenges, and strategies to build and implement a dynamic, sustainable service catalog that is used to improve productivity, processes, and satisfaction.


  • Clay Fulton

    Senior Application / System Analyst, Carnegie Mellon University
  • Leah Lang

    Director of Corporate Engagement, EDUCAUSE
  • Mary L. Pretz-Lawson

  • Karen Van Dusen

    Sr Mgr and Product Owner, ServiceNow, Carnegie Mellon University

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