Universities that employ both centralized and decentralized staff often report unacceptable and frustrating levels of conflict between these groups. This session will provide a conceptual framework that embraces both groups. It will offer strategies to enable you to have the right conversations and immediately benefit from a more effective IT service deployment. Though each university is different, the model is flexible enough that it can be adapted to your unique organizational culture and way of working.
Emeritus Vice Provost for IT and CIO, University of Wisconsin-Madison