Seminar 17A - Training and Retaining Students for the Help Desk
Once trained, students are even more in demand by other employers, and retention becomes a critical issue. The techniques presented are general enough that they can be used by both small and large help desk operations. This session will be highly interactive and fun! You will receive handouts with interview questions, training schedules, and plenty of practical advice you can take home and implement.
Manager, The Ohio State University