Sharon Pitt
Vice President of Information Technology and CIO,
Virginia Tech
Seven Days Down: Lessons Learned from a Significant Hardware Failure
Wednesday, November 04, 2009 | 4:50PM–5:40PM | Meeting Room 301/302
Session Type:
E09 Hybrid
During the last week of classes of fall 2008, critical functions of the learning management system at George Mason were unavailable, affecting thousands when projects and assignments were due. From user outrage to community healing, what should IT do to fix the problem, communicate effectively, build trust, and manage reputation?