Against All Odds: A Case Study of ITIL Adoption at Rice University

Friday, October 15, 2010 | 10:30AM–11:20AM | Meeting Room 207A/B
Session Type: E2010
Without hiring consultants, changing our org chart, or investing in massive training, we implemented ITIL processes and experienced significant ROI. We will share the tricks we used to rally the support of staff, managers, and CIO; the communication tactics we used and the tools we deployed and recycled; the habits we developed; and the mistakes we overcame.

Presenters

  • Gary Kidney

  • Barry Ribbeck

    Security Program Manager, Rice University

  • Niki Serakiotou

Resources & Downloads

Audio of Session
11 MB, MP3 Audio
Uploaded on 09/08/2013
White Paper on how to adopt the Change Mgmt ...
111 KB, Document
Uploaded on 10/08/2010
White Paper on how to adopt Problem Mgmt ...
6 MB, Document
Uploaded on 10/08/2010
EDUCAUSE's 7 Things You Should Know ...
769 KB, PDF
Uploaded on 10/08/2010
Powerpoint presentation for session
29 MB, Powerpoint Slides
Uploaded on 10/07/2010
IT System Status Dashboard
Off-site resource
Uploaded on 10/07/2010
IT Service Catalog
28 KB, Off-site resource
Uploaded on 10/07/2010
IT Metrics
301 bytes, Off-site resource
Uploaded on 10/07/2010
IT Change Management Log and Calendar
Off-site resource
Uploaded on 10/07/2010