Against All Odds: A Case Study of ITIL Adoption at Rice University

Friday, October 15 | 10:30AM–11:20AM | Meeting Room 207A/B
Session Type: E2010
Without hiring consultants, changing our org chart, or investing in massive training, we implemented ITIL processes and experienced significant ROI. We will share the tricks we used to rally the support of staff, managers, and CIO; the communication tactics we used and the tools we deployed and recycled; the habits we developed; and the mistakes we overcame.