Creating a Seamless Online Support System by Leveraging Collaboration

Thursday, October 14, 2010 | 9:00AM–9:50AM | Meeting Room 210D
Session Type: E2010
Spectrum Pacific Learning Company supports 24 clients with over 120,000 online enrollments each year. SPL efficiently accomplishes this with three and a half FTE client services team members. With daily team huddles and company-wide processes that focus on faculty/learner support, learn how SPL created a system that consistently yields high satisfaction ratings.

Presenters

  • Ashley Zabel

    Senior Supervisor of Client Services, Spectrum Pacific Learning Company LLC

Resources & Downloads

MP3 of Session
8 MB, MP3 Audio
Uploaded on 09/08/2013