From Superman to Super Team: An ITIL Journey
Wednesday, October 13, 2010 | 2:30PM–3:30PM | Hall A/B, Table 45
Session Type:
E2010
Like many other IT groups, UNM IT had strong individual performers and teams but had trouble delivering services as a whole and was beset by mishandled tickets, unpredictable outages, and strained interteam relations. In two years we have improved services by changing processes, language, and culture using the ITIL framework. Find out how.