IT Incident Communications: Keeping Customers in the Loop During an IT Meltdown

Wednesday, October 13 | 3:30PM–4:20PM | Ballroom B
Session Type: E2010
How well did you handle communications during your last major IT service outage? Preestablished processes are necessary to provide effective communications during and after incidents. This presentation will describe the framework we've developed using traditional and social networking tools and the lessons we learned that can benefit other campuses.


  • Melissa Woo

    Executive Vice President for Administration & CIO, Michigan State University

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