IT Metrics

Wednesday, October 13, 2010 | 5:50PM–6:50PM | Orange County Ballroom Salon 4, Ground Level, Marriott Hotel
Session Type: E2010
This group focuses on developing, collecting, and reporting IT metrics, leveraging peer efforts, and identifying benchmarks to improve the overall performance of IT departments. Frequently used metrics are customers' feedback on IT services, balanced with internally recorded metrics of actual customer IT services usage. A constant goal of this group is to assist others in implementing metrics in a more rigorous, meaningful, and timely manner.

Presenters

  • Leah Lang

    Director of Corporate Engagement, EDUCAUSE