ITSM: More Than a Tool

Wednesday, October 13 | 2:30PM–3:30PM | Hall A/B, Table 33
Session Type: E2010
As technology becomes more affordable, its use and breadth seems to be growing rapidly in higher education. This creates complexities for supporting faculty and students. TTU's successful implementation of an ITSM and active communication with customers has facilitated its ability to keep customers satisfied despite the growing complexity.