Nancy Angelo
Consultant,
Angelo + Garnets Consulting
Making Organizational Change a Reality: Lessons from a Customer Service Initiative
Thursday, October 14, 2010 | 9:00AM–9:50AM | Meeting Room 207D
Session Type:
E2010
Developing effective service-oriented organizations, staffed by "change hardy" individuals, is a key challenge for IT leaders. We will explain a practical model that can be used to increase the effectiveness of any organization. We will also share lessons learned from using the model at Harvey Mudd College.
