Making Organizational Change a Reality: Lessons from a Customer Service Initiative

Thursday, October 14 | 9:00AM–9:50AM | Meeting Room 207D
Session Type: E2010
Developing effective service-oriented organizations, staffed by "change hardy" individuals, is a key challenge for IT leaders. We will explain a practical model that can be used to increase the effectiveness of any organization. We will also share lessons learned from using the model at Harvey Mudd College.


  • Joseph Vaughan

    CIO-Vice President, Harvey Mudd College

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