Measuring IT Performance: A CIO Perspective of One Institution's Journey

Wednesday, October 13 | 2:30PM–3:30PM | Hall A/B, Table 47
Session Type: E2010
This presentation will explore one multicampus institution's journey to assess IT performance through the development of meaningful IT performance measures for productivity, quality, and benchmarking. In its fifth year, STLCCs Technology and Educational Support Division (TESS) has used data to guide process improvement, customer satisfaction, and restructuring efforts.