TCO and Perceived Success of ERP Software: Simulating a Dynamic Feedback Perspective

Thursday, October 14 | 2:00PM–2:50PM | Meeting Room 207A/B
Session Type: E2010
Higher education institutions have discovered that the time and resources required to not only implement but also maintain an ERP system far exceed original expectations. This UAlbany case study incorporates quantitative and qualitative data in a simulation model to specifically explore cost and success dynamics associated with the ERP maintenance phase.