TechQual, Budgets, and Improving Service Management

Thursday, October 14 | 4:30PM–5:20PM | Meeting Room 304D
Session Type: E2010
This presentation looks at how Furman University used TechQual surveys to measure how our community's perceptions of service quality changes as we implemented ITIL service management best practices. It includes a discussion of selected service management techniques and how TechQual results helped inform the university's technology planning and budgeting processes.