They Want It All: Be Excellent All the Time, and Do It With Less

Wednesday, October 13, 2010 | 2:30PM–3:30PM | Hall A/B, Table 36
Session Type: E2010
The ever-exceeding customer expectations are not new to higher education. The cyclic budget cuts are not only stressing resources but also lowering staff morale and elevating customers' stress. Hear about how Lone Star College System took advantage of a perfect storm to improve its operational excellence and customer satisfaction.

Presenters

  • Butch Juelg

    Sr. Associate Vice Chancellor, Technology Services, Lone Star College System