Blackboard, Platinum Partner - Next-Generation Self-Service and Help Desk Support: Grow Programs, Not Costs

Wednesday, October 19 | 3:30PM–4:20PM | Meeting Room 119B
Session Type: E11
As online education continues to grow, 24/7 help desk support becomes increasingly important. Unfortunately, support costs often scale with program growth. Come trade best-practice secrets and learn how solutions like password reset automation, next-generation web portals, and IVR design have helped ASU pursue cost-effective growth through a 50% self-service goal.