Blackboard, Platinum Partner - Next-Generation Self-Service and Help Desk Support: Grow Programs, Not Costs

As online education continues to grow, 24/7 help desk support becomes increasingly important. Unfortunately, support costs often scale with program growth. Come trade best-practice secrets and learn how solutions like password reset automation, next-generation web portals, and IVR design have helped ASU pursue cost-effective growth through a 50% self-service goal.