Implementing ITIL in Academic Libraries' Systems Departments

Thursday, October 20, 2011 | 10:00AM–10:50AM | Meeting Room 107A/B
Session Type: E11
ITIL, a service standard for many large IT units, can also serve smaller departments with a narrower focus. This session will share examples from two libraries' systems departments on their beginning stages of implementing ITIL.

Presenters

  • Glenn Bunton

    Data Visualization Librarian, University of South Carolina

  • Byron Mayes