Leveraging IT Support

Thursday, October 20, 2011 | 6:00PM–6:50PM | Meeting Room 203B
Session Type: E11
This discussion will focus on strategic thinking around leveraging common IT support tools and services. Many institutions are spending money developing and delivering duplicate services and tools that exist elsewhere or could be shared, such as Knowledge Base content, notification systems, ticketing systems, and even human support services. We will discuss what might be leveraged between institutions and determine interest, then create a plan for next steps.

Presenters

  • Sue Workman

    Interim VP for Information Services and Technology, Boston University

Resources & Downloads

Leveraging IT Support Constituent Group Wiki ...
EDUCAUSE Resource
Uploaded on 06/20/2012