Sue Workman
Retired,
EDUCAUSE Alumni
Leveraging IT Support
Thursday, October 20, 2011 | 6:00PM–6:50PM | Meeting Room 203B
Session Type:
E11
This discussion will focus on strategic thinking around leveraging common IT support tools and services. Many institutions are spending money developing and delivering duplicate services and tools that exist elsewhere or could be shared, such as Knowledge Base content, notification systems, ticketing systems, and even human support services. We will discuss what might be leveraged between institutions and determine interest, then create a plan for next steps.