Loyola Technology Answers: Crowdsourcing the Help Center

Thursday, October 20, 2011 | 3:30PM–4:20PM | Meeting Room 118A
Session Type: E11
Loyola University Maryland partnered with GetSatisfaction to host a private and authenticated knowledge base powered by the wisdom of the community. This presentation will review the search for such a product, the decision process involved, and the outcome of implementing a crowdsourced knowledge base on IT support.

Presenters

  • Pat Donohue

    Deputy CIO, Elon University